Managerial Economics - Price Discrimination Essay

Managerial Economics - Price Discrimination - Essay Example Second-degree price discrimination is the 'buy more pay less" policy of large corporations where as bulk purchases attract more discounts to encourage quicker stock clearance.An example is the Supermarket offers which state "Buy three get One free' for CD's and Grocery items like Dishwashing liquid. Third degree price discrimination is based on certain consumer segments in the consumer base that pay more or less depending on State policy.For example the London transport Board gives large discounts to travellers who are students and senior citizens. Business strategy comprises of a myriad of value creating concerns like value creation and value capture both of which are important for securing a firm's sustainable competitive advantage.It has to be understood that competitive advantage is a result of these two distinct (albeit related) activities: value creation and value capture. Based on the nuances created by "sustaining" success it is possible to conclude that capturing value is indeed a greater tumultuous task than value creation.Simply stated it is very easy to get what you want but keeping it might become a problem.This reasoning is in line with Porters strategy of competitive advantage. Economies of scope are based on cost reduction of resources and skills for a firm by the expansion of these resources and skills over two or more firm tasks.This may lead to cutting costs to a large extent.For example the accounts department of a Firm can be used to bill and prepare cost documents for all its subsidiaries or partners to save costs of maintaining an accounts department overall. 4. Discuss the owner-manager conflict within the firm. Provide two real world manifestations of the conflict. The structure of the modern corporate form entails that there will be a separation of ownership and control between the shareholders and directors. The limits of a manager's accountability are his discretions that are revealed in his performance. One of the economic or financial consequences of his actions is that in accordance with his performance results, the investors reduce the amounts of investments.Thus what can be called the "opportunistic behaviour" of the managers results in inefficiencies that have direct bearing in reduction in investments if the shareholders feel that their investments are being unfairly appropriated.This calls for corporate governance mechanisms to enhance shareholder confidence and reduce the owner-manager conflict. Real world examples of the conflict are the Enron and Northern Rock Crises where the Directors through their wrongful trading put the interests of thousands of shareholders at stake. Another example can be the newly implemented laws in Engla nd after the passing of the Companies Act 2006 for the review of director's duties which have become codified in statute now to promote and maximise shareholder wealth. 5. Discuss the value-maximizing principle. How are reputational concerns related to this principle The conventional view in managerial economics is that the aim of economic activity will be to maximise business profits. However there is no single explanation in literature of whether infact profit maximization is the main centre of management decisions. The

Two Kinds Essay Example for Free

Two Kinds Essay She is a mother who got a second chance at having a family and is very controlling thinking she is doing what is best or her child. The narrator which is the daughter; she starts off as a normal child in the story, but the conflict between her and her mother causes her to be resentful and a underachiever. There is the father who does not say anything in the story but seems to agree with the mother. There is the Aunt Lindo that is really her mothers friend who seems to brag about her child Waverly; a character in the story who seems quite spoiled. And the piano teacher Mr. Chong who the daughter likes to refer to as â€Å"Old Chong†. He is a deaf piano teacher that has no idea that the daughter is not playing the right tunes. The mother who is very strict on her daughter, she did not think she was pushing the daughter to far. The mother felt the daughter was not trying hard enough, which she showed she was very disappointed. The mother went as far as insulting the daughter and blaming her or the way she looked. In the beginning of the story the was very excited to become a prodigy. She tried real hard to get it right and please her parents. The daughter tried real hard to find out what she was perfect at. That was until the daughter no longer felt like she would ever be perfect. She spent so much time believing that she was perfect and wanting to please her parents every time she could not do something right she knew how much her mother would be disappointed and she also disappointed herself as well. The daughters whole life revolved around her being a perfect little girl. The mother just new that there was something her daughter could master. The little girl started to doubt herself, but the mother tried everything she heard or seen these little prodigy kids in America do. The Mother started to get angry because she felt her daughter was not trying hard enough. The little girl started to believe that she was just an ordinary little girl, but knew that was not except-able to her mother. Her mother spent years comparing her daughter to these other children. She was trying to find her daughters hidden talent. The mother felt her daughter could do anything she put her mind to. I think the mother felt her daughter had chances that she never had in China and did not want her to ruin her opportunity. The daughter did not understand this she just wanted to be a normal little girl and have fun. The little girl was over trying to be perfect, but the mother was not ready to give up. The mother kept on trying to show her daughter how these other kids can do these things, and that she should be able to do them as well. The mother showed her disappointment time and time again, not knowing that she was making her daughter feel self-conscious and resentful towards her. The daughter new she was never going to be perfect, and being herself would never be good enough for her mother. The little girl started to feel anger towards her parents and wanted to rebel against them. The little girl feeling so much anger with her mother would purposely fail everything her mother wanted her to do. The little girl was hoping if she disappointed her mother enough she would give up on her the way the little girl gave up on herself. The mother refusing to give up felt she new her daughter would be great at something if her daughter would just put her mind to it she could do anything. So the mother just pushed harder not knowing she was pushing her daughter away from her and away from her dreams or her. The mother was so determined even know they could not afford lessons the mother made arrangements to trade work for piano lessons. I think the mother felt that at this point the daughter would see how hard she was willing to work for her and maybe appreciate it and work harder. The little girl felt differently she was angry towards her mother and felt as if her mother did not except her for who she was and she wanted to get back at her. The daughter practiced every day with Mr. Chong not even trying her mind wondering in other places. Mr. Chong was a deaf man who could only see her hand movements, so that is how he taught her. The girl caught on fast that Mr. Chong eyes could not keep up with her hands so she used it to her advantage not to learn. Mr. Chong so proud thinking she was listening to him he was very excited because she learned how to fake him out. The mother bragged about her daughter playing the piano everyday to her friend, although the mother never herd her play until the recital. The mother wanted so bad to see her child in front of the room making her proud like all of the other mothers before her, but when the little girl went up on stage the mother didnt know that she had been just wasting her time. The little girl even had her self fooled she for a second thought maybe she could play, well maybe if Mr. Chong thought she could play maybe it was true. As she played she seen the embarrassment on her parents face; the only one who seemed to enjoy her performance was Mr. Chong. The parents wanted to run out of the room, but know their pride could never allow them to do that they stayed until the end. The little girl wanted to show her mother that she was not what she wanted her to be, but was shocked and just wish her mother would say something. When they returned home the daughter taught the mother would give up on her; she thought she knew for sure that her daughter had no talent. The little girl sat down to watch TV which angered the mother. The mother did not give up she wanted her to practice. The daughter seen how angry the mother was and was scared, so the daughter not giving up the fight hit the mother where it hurt the most. The little girl told her mother she wishes she were not alive knowing how bad that ould hurt her. The little girl won the battle against her mother; the mother gave up all hope. I think the mother felt a piece of her self die that day knowing her daughter would hurt her so bad. I think the mother knew she was loosing the daughter. I think there was a lot of misscommunication between the mother and the daughter which is very realistic in real life. It makes you wounder how Amy Tan got where she is today. The mother wanted to start over and give her child the perfect life and the daughter just thought her mother just wanted her to be a perfect child. In the end it was very ironic because they both lost the battle against each other. They did not have a good relationship because they couldnt make scene of their differences. The mother pushed her child away from her and any talent she may have had. The child chose to not even finish college. I think the child forgave her mother when it was to late and the mother never found the words to say to her daughter until the end the stubborn lady still went back to the piano,and the child finally learned how to respect and listen to what her mother had to tell her about her talent. â€Å"Two Kinds† (Tan 1952, p. 524)

Hospice Programs Essay -- Papers

Hospice Programs Hospice Programs; A Dignified Death In the Middle Ages, hospice was a place where sick or weary travelers would stay while a long journey. Today hospice services are available to people who can no longer benefit from curative treatments. As the health care environment is changing at pace that few could have predicted, hospice is very much part of that change (Stair, 1998). For many years our society and the media has placed an image of death in our heads, of a painful experience, one that is feared by everyone. Although death can be emotionally draining, also can be an uplifting experience. Providing comfort and love and the assurance that life will continue, is truly the biggest gift. Hospices are designated to provide sensitive support for people in the final phase of terminal illness. ). The typical hospice patient has a life expectancy of six months or less. Hospice care works to help the patient and family members to carry on an alter, pain-free life to manage other symptoms so that their last days may be spent with dignity and quality at home or in a home-like setting (http:/www.cmcric.org/homecare.html, 2000) Hospice should be viewed as specialty and is focused on palliative care principles. Medical care is geared towards symptoms management, not curative treatment (Homecare and Hospices Resources, 2000). It is focus on living rather than dying, and a way to make the end of life as comfortable and meaningful as possible. The purpose of hospice is not to limit what health care is available to the patient, but enhance their life by controlling symptoms and providing support for everyone involved. Hospice programs offer patients different levels of care and professional services that include; Nursin... ...ir families. This program helps many patients to be alert, comfortable, and most important free of pain as they live their final days in a familiar place surrounded by people they know and love. Therefore, giving them a dignified death. References Stair, J. (1998). Understanding the Challenges for Hospice: Fundamental for the Future. Oncology Issues [Online]. 13(2): pages 22-25. *http://ehostweb6.Epnet.com: (2000, October 13). Home Health Care Hospice Services. *http://www.cmcric.org/homecare.html. (2000, October 13) National Hospice Organization. Operations Manual. (1999). [Online]. *http://oncology.mescape.com (2000, October 13). Byrock, I. (1995) The Changing Face of Hospice [Online] 14, pages 7-11. *http://oncology.medscape.com (2000, October 13) Homecare and Hospice Resources (2000). [Online]. http://herald-journal.com (2000, October 14).

Jeepneys

Among the many public transportation vehicles in the Philippines, only one represents the vibrant cultural heritage of the Filipinos: jeepneys. Jeepneys, also called as public-utility jeepneys (PUJ), are the most popular form of transportation according to research (Westerman, 2018). It exemplifies the resourcefulness and the creativity of the Filipinos through pious and beautiful art creations painted, drawn, and/or written on its exterior, â€Å"normally depicting family portraits, religious icons, sceneries, movie and anime characters, dream cars, and dream girls (Ragodon, 2017, para. 8).† Jeepneys exhibit a vast Philippine history, existing not to merely serve the Filipinos but also to share the beauty of a Filipino's values. Jeepneys are an immense help to mankind. In order to ride it, one must have only a few coins in his/her pocket because of its cheap fare (8 php). This fare benefits both the affluent and poor sectors of society. Riders pass their payment forward for it to reach the driver—a process that encourages abnegation and honesty among the riders which shows and develops â€Å"Filipino hospitableness†, a quality that is often recognized by non-Filipinos. Moreover, Jeepneys have a boundless number of routes, making it more convenient for riders to reach far destinations. Although jeepneys benefit the Filipinos in various ways, it further worsens the current state of the Philippines. Jeepneys depend on remodeled parts and damaging diesel, contributing to the Philippines' intense traffic and pollution problems (Gregorio, 2018, para. 4). It emits harmful gases that may affect people, plants, animals, and the atmosphere—all of which may permanently affect the environment detrimentally. Furthermore, jeepneys put the welfare of its driver and riders at risk. Aside from allowing its riders to inhale dangerous gases (particularly carbon dioxide), jeepneys provide a â€Å"dirty, uncomfortable and often unsafe way to travel (â€Å"Jeepneys just part of the problem†, 2017, para. 1)†. Riders would have to struggle being squished in a tight-spaced, rectangular seat without any protection from the smoke that enters the vehicle through its windows. While riders are direct victims of harmful air, a World Bank report shows that Jeepney drivers are direct victims of harmful air, being the leading victims of air pollution in the year 2002 (as cited in Crisostomo, 2003, para. 1). In addition, increasing fuel costs due to economic inflation affects jeepney drivers. For a high fuel cost that lasts for a few days, jeepney drivers would have to sacrifice a portion of their irregular income in order to pay the said cost. Castillo (2017) stated the following: Under the current system the average gross venue of a jeepney driver would be around P4,000 a day. Take away about P1,000 for fuel, P600 for operator boundary or driver salary, and maintenance costs racking up P400. The driver would then be left with P2,000, working for roughly 16 to 18 hours a day. (para. 4) Aside from suffering from these, jeepney drivers also suffer from the poor design of the vehicle as proven by a study administered by the College of Engineering of the University of the Philippines Diliman (Tantiangco, 2016, para. 1). Because his/her area inside the jeepney is narrow, small, and restricted, the jeepney driver experiences health issues and discomfort. He/she chooses to neglect this problem, however, â€Å"simply because there will be monetary costs in solving these problems and because they have grown accustomed to these conditions (Tantiangco, 2016, para. 5). † To combat these jeepney problems, the Department of Transporation issued Department Order No. 2017-011, also known as the Public Utility Vehicle Modernization Program (PUVMP), â€Å"a flagship program of the Duterte administration which envisions a restructured, modern, well-managed and environmentally sustainable transport sector where drivers and operators have stable, sufficient and dignified livelihoods while commuters get to their destinations quickly, safely and comfortably,† as defined by the Land Transportation Franchising and Regulatory Board (LTFRB) (para. 1). This program aims to replace jeepneys (as well as buses and utility vans) 15 years old or older with newly improved â€Å"modernized† PUVs that are safe, ethical, and environmental- and cost-friendly. Two kinds of jeepneys will be used for the jeepney modernization: electric jeeps and Euro-4 compliant jeeps, both of which are well-designed for the comfort of its passengers. Though the new, modernized jeepneys allow 20 to 22 riders to sit inside it, the riders would not have to squeeze each other in in order to fit. Windows are covered and some PUVs have an air conditioner. These are some of the new adjustments the government has added for the comfort and benefit of the riders. To account for the security and safety of the jeepney riders, the new PUVs have been installed with CCTVs, GPS, and speed limiters according to Flores (2017, para. 20). Flores (2017) also said that people with disabilities (PWD) â€Å"will have easier access (para. 20)†, as opposed to the old jeepneys that do not give much access to PWDs; â€Å"safety officers will be assigned (para. 20)†. Riders may now ride PUVs to their hearts content, assured that their safety is prioritized. The modernized PUV does not only benefit its riders, it will also benefit its driver. Castillo (2017) said that â€Å"cost would be cut significantly and drivers can take home more†¦ All these are due to brand-new engines that require less maintenance (para. 5).† The earnings of a driver increases. As the Philippine government instills the PUV modernization progam, jeepney drivers may have a difficult time adapting due to the required payment of the new jeepney—800 php a day. The government, however, has promised to give subsidy to the drivers (CNN Philippines staff, 2018, para. 13) and has partnered with Landbank and DBP in order to aid in carrying the funds (Land Transportation Franchising and Regulatory Board, n.d., para. 4). PUV drivers are to be engaged in training sessions that will equip them with the knowledge they need (Land Transportation Franchising and Regulatory Board, n.d., para. 4). The Philippines will grow further as nation if public transportation works for the benefit of its citizens. With modernized PUVs, Filipinos would be better taken care of and protected—physically and emotionally—surrounded by an environment that reflects its heart and supports nature.

Child sexual abuse victims Essay

I. STATEMENT OF THE PROBLEM Sexual abuse of children is a harsh fact of life in our society. Child sexual abuse is a form of child abuse in which an adult or older adolescents uses a child for sexual stimulation. Forms of child sexual abuse includes asking or pressuring a child to engage in sexual activates, regardless of the outcome, indecent exposure to a child with intent to gratify their own sexual desire or to intimidate or groom the child, physically sexual contact with child or using a child to produce child pornography. A child abuse victim can result in both short – term and long-term harm physically and emotionally. What would you do if you knew a child who became a victim? That’s a question everyone should be ready to answer if they want to protect our future generations. A. DEFINITIONS There is no universal definition for CHILD SEXUAL ABUSE VICTIM(S). However, a major characteristic of any abuse is the dominant position of an adult that allows him or her to force or coerce a child into sexual activity. Child sexual abuse may include fondling a child’s genitals, masturbation, oral-genital contact, digital penetration, and vaginal and anal intercourse. (â€Å"American psychological association,† 2011) Other forms of abuse can also occur that are not as easy to detect. These include showing adults’ genitals to a child, showing the child pornographic or â€Å"dirty† pictures or videotapes, or using the child as a model to make pornographic materials. (â€Å"Child advocacy resources†) A victim of child abuse suffers from PSYCHOLOGICAL EFFECTS that have an immediate emotion. These effects of abuse cause isolation, fear and an inability to trust. This can translate into lifelong consequences, including low self-esteem, depression, and relationship difficulties. Researchers have identified links between child abuse and poor mental and emotional health, Cognitive difficulties, and Social difficulties. In one long-term study, 80 percent of young adults who were abused met the diagnostic criteria for at least one psychiatric disorder by age 21. Some problems include depression, anxiety, eating disorders, and suicide attempts. Other psychological and emotional effects include panic attacks, attention-deficit/ hyperactive disorder, depression, anger, and posttraumatic stress. (Child Welfare Information Gateway, 2008) PHYSICAL EFFECTS are defined, as immediate physical abuse can be relatively minor, such as bruises or cuts. It can also be very severe such as broken bones, hemorrhage, or even death. Physical effects in some cases can be temporary, however the pain and suffering they cause a child should not be discounted. Several studies have shown adults who experience abuse or neglect during childhood is more likely to suffer from physical ailments such as allergies, arthritis, asthma, bronchitis, and high blood pressure. (Child Welfare Information Gateway, 2008) B. STATISTICS 1. VULNERABILITY In over 90 percent of child sexual abuses causes, the offender is known and trusted by the victim. â€Å"Grooming† is the process used by the offend ender to recruiter and prepare a child for sexual victimization. It starts when the offender targets a specific child. While all children are at risk for victimization, certain factors make some children more vulnerable to sexual abuse than others. For example, a child is especially susceptible if he or she feels unloved, has low self-esteem, has little contact with committed adults or regularly spends time unsupervised. Sex offenders commonalty  engage children by spending time with them, playing games with them, and showing them special attention or giving them gifts. Older children or teens may be offered drugs or alcohol. Offenders forge an emotional bond through frequent contact, positive interaction and by conveying the child or teen that they â€Å"understand† or can appreciate their interests and concerns. In time the emotional bond leads to non-sexual physical contact which can take the form of physical play such as wrestling, affection, touching etc. In this way the offender tests the child’s boundaries, gradually turning into sexual touch. Usually if the child is older the child starts to become uncomfortable or fearful of the sexual activity. Offenders typically threat the child to keep them from speaking up. Most child victims are caught in a web of fear, guilt and confusion as a result of the sex offender’s grooming and manipulation. Sadly, many child victims remain silent about their abuse. (Bisquera) 2. INDICATORS OF CHILD SEXUAL ABUSE Indicators of child sexual abuse are varied and should always be considered in the context of what else is happening in a child’s life. Any one indicator, on its own, is a sign that something may be impacting a child’s well being. Some behavior indicators can be unexplained change in a child’s comfort level (either attachment or fear) around any person in a position of trust. They could show abrupt changes in performance in school or home. A significant difference in the way the child socializes. For younger children, a sudden loss of skills could be a red flag. A child who was toilet trained could start wetting the bed. Abuse can an also include sexual behavior, often in front of others, such as self-exposure, masturbation, touching others peoples private parts, sexual language. In older children or teens this might be seen as promiscuous behavior. Physical indicators such as bruises, scratches, irritation/ itching around genitals that are not consistent with explanations of how they happened. A victim who is not sexually active could show signs of sexual transmitted diseases, such as crabs, herpes, and gonorrhea. They could also experience tenderness or soreness around areas of penetration. Finding blood in their stool or urine should also cause some concern when it is not explained by other conditions. Underwear is often where proof of abuse may exist. (Bisquera) C. EXPERT STATEMENTS 1. FREQUENCY OF OCCURRENCE Overall cases of child sexual abuse fell more than 60 percent from 1992 to 2010, according to David Finkelhor, a leading expert on sexual abuse. The evidence for this decline comes from a variety of indicators. It includes national surveys of child abuse and crime victimization. The crime statistics are compiled by the F.B.I analysis of data from the National Data Archive On Child Abuse and Neglect and annual surveys of school students in Minnesota. All of the data pointed in the same direction. From 1990 to 2010 cases of sexual abuse dropped from 23 per 10,000 children to 8.6 per 10,000 children. All of the subjects were under the age of 18. Researches found a 62 percent decrease. There was a 3 percent drop from 2009 to 2010. The Minnesota Student Survey also reported a 29 percent decline in reports of sexual abuse by an adult who was not a family member from1992 to 2010. They also saw a 28 percent drop in reports of sexual abuse by a family member. At the same time, the willingness of children to report sexual abuses has increased. They found that in 50 percent of sexual abuse cases, the child’s victimization had been reported to an authority, compared with 25 percent in 1992. (Goode, 2012) 2. COMMON MOTIVES OF OFFENDERS Studies on who commits child sexual abuse vary in their findings, but the most common finding is that the majority of sexual offenders are family members or is otherwise known to the child. Sexual abuse by strangers is not nearly as common as sexual abuse by a family member. Reasearch further shows that men perpetrate most instances of sexual abuse, but there are cases that women are the offenders. Despite a common myth, Homosexual men are not more likely to sexually abuse children than heterosexual men. (â€Å"American psychological association,† 2011) About 73% of child sexual abusers report experiencing sexual abuse in their own childhood. Not all pedophiles are child molesters. Pedophilia is a clinical term that describes a person who has had repeated arousing fantasies, sexual urges, or behaviors related to sexual activities with children for at least six months. Pedophiles do not  necessarily have to act on their urges. Sexual offenders have the same attraction to children, but they act on their urges. Sexual offenders come from all backgrounds and social classes. They do their best to become friends with parents, and then they work to gain the child’s trust. (â€Å"†64 facts of†¦Ã¢â‚¬  2012) II. REVIEW OF THE LITERATURE A. HISTORY 1. THE RISE OF PUBLIC CONCERN Public concern about child abuse has steadily increased. The number of referrals to child protection services in recent years has risen every year since the 1960s. It is not clear if the increase of reporting is due to a higher incident of abuse or a widening of the definition of abuse. (Eileen, 2008) Sexual abuse of children was not taken seriously until 1964 when congress passed the Child Abuse and Prevent and Treatment Act. This established reporting requirements of suspected cases. Among some experts there was a tendency to deny that sexual abuse had lasting consequences. Researchers have now found that there are long-term emotional problems that surface. (Mintz,2012) A contributing factor to the growing public concern is also widely publicized deaths. Although the field of child protection services date back to the nineteenth century, public concern has rarely reached the present level of intensity. (Polsky, 1991) 2. CIVIL LAWSUITS Child abuse statues have been enacted in most states to provide civil immunity for those making good faith reports of suspected child abuse. Most states also provide immunity from criminal liability. Physicians, nurses and social workers are required to report suspected child abuse that comes before them in some states failure to report a case carries criminal penalties as well as civil liability. B. KEY ISSUES 1. WHAT ARE THE EFFECTS OF CHILD SEXUAL ABUSE? There are short term and long-term impacts of sexual child abuse. Depression, anxiety, amnesia, disengagement and numbing are just a few have the psychological and emotional responses victims’ experience. As children become adults they can suffer intimacy disturbance, making it hard for them to physically and emotionally have a healthy relationship. Suicidal thoughts and co-dependence are also long-term impacts of sexual abuse. WHAT TO DO IF YOU THINK A CHILD YOU KNOW HAS BEEN THE VICTIM OF CHILD ABUSE Speak up but choose the time and place carefully. Do not ask the child about his or her abuse in front of the person you think may be abusing the child. Ask them questions. Find out if anyone has been making them feel uncomfortable. They many not know they are being abused themselves or know its wrong. Follow up on whatever made you concerned. Ask in a non-judgmental way – using the word â€Å"I† rather than â€Å"you† so they don’t feel shamed. Building a trusting relationship with the child is also important. They should know how to say â€Å"no† and when something does make them feel uncomfortable, they should tell a trusted adult. Most importantly, children should know that some parts of their body are private. (RAINN, 2009) PROVING SEXUAL ABUSE Many child abuse cases must be proved using circumstantial evidence because direct evidence is not available. In many instances, the child is unable to tell what happened, and the offender does not ordinarily disclose the truth. Inferences are therefore very important in providing child abuse. Some sexual abuse requires proof of forcible compulsion. When the victim is a child, the child abuses often submits to the advances of adults who have parental or similar authorities over the child. (Tomas J., 2010) C. MOST RECENT RESEARCH 1. UNDERREPORTED AND LIGHTLY PROSECUTED Child abuse is greatly underreported and under estimated mostly because of the lack of an agreed- upon definition of abuse. Underreporting is related to several factors. Children over the age of 5 often care for or know their abuser. Therefore, they find themselves trapped between the need for affection and a sense that something is wrong. Cases of sexual child abuse are often lightly prosecuted because of minimal communication between  the prosecutors office and child protected services. 2. POSSIBLE COMPLICATIONS Some children overcome the physical and physiological effects of child abuse. Those with strong social support can adapt and cope with bad experiences. For many others, however, child abuse has lifelong consequences, For example, child abuse may result in physical, behavioral, emotion and mental issues. Some physical issues include disabilities and health problems. Abuse of others or frequent, causal sex with many different partners (sexual promiscuity) or teen pregnancy is an example of behavioral issues. Emotional issues can include low self-esteem, difficulty establishing or maintaining relationship, challenges with intimacy and trust. (Mayo Clinic, 2010) D. INFORMATION FOR THE EXPERTS 1. RESEARCH REGARDING PREVENTION STRATEGIES FROM EXPERTS Experts suggest correcting the imbalance between adult and children by empowering children. First off information is power. Children who know their own bodies are more likely to choose when, how, and by whom they are touched. Self esteem building and experts also suggest self-defense skills. Lastly children need resources. They should have a network of trusted adults they can turn to. (Torbin,2002) 2. PROTECTING CHILDREN FROM SEXUAL ABUSE The first step in protecting children from sexual abuse is recognizing telltale symptoms. Changes in attitude and rebellion at school could point to an underling problem. It is important to educated children about their body parts by understanding what is private. Adults need to be aware of their child’s surrounding at school or in a childcare setting. Parents should educate themselves on ‘red flags’ to protect their child from sexual abuse. III. SUMMARY A. DISCUSSION OF FINDINGS 1. ABOUT RESEARCH Despite our prevention effort, much more must be done to decrease the incidents of child abuse and neglect. Our efforts should be directed to changes in the helping system, changes in society, and additional research. One of the hopes for the future lies in research, not only to further define and understand abuse but also to evaluate existing programs. Only though out commitment to change and our willingness to research what will create a better future will we combat the growing problem of sexual child abuse. 2. ABOUT PROGRAMS With child protection agencies are responsible for direct intervention form investigation and case management. These agencies can be hampered if there is not communicatory and public support for their work, which includes offering programs to help prevent child sexual abuse. There needs to be more extensive community awareness and education to reduce harm. B. SOCIETY’S CONCERN WITH CRIME Society is helping the system make changes in order to reduce the rate of child abuse. Research is needed to further define and understand abuse. Evaluation is also needed for the existing programs. Commitment to change and willingness to research will create a better future to combat the growing problem of sexual child abuse. IV. CONCLUSION A. THE PROBLEM REVISITED WITH OPINIONS Child abuse is always been a problem, and in recent year it has made its way to the spotlight. Many people are willing to talk about them being a victim as a child. The more people feel comfortable talking about child sexual abuse. The less it will become a crime. Children become victims because of their vulnerability of trusting adults and unaware of the wrong. If you think a child you know has been a victim of child sexual abuse thing you can do is to give the child a safe environment in which to talk to you or another trusted adult. Encourage the child to talk about what he or she has  experienced, but be careful not to suggest events to him or her that may not of happened. Reassure the child that they did not do anything wrong. Seek mental assistance for the child. Being aware that many states laws require that persons who know or have a reason to suspect that a child has been sexual abuses must report that abuse to either a local law informant officials or child protection officials. Our future generation needs to feel protected from being a victim of child sexual abuse. B. SUGGESTION OF POSSIBLE SOLUTIONS. 1. PROGRAMS The best way to prevent child abuse is educate parents about child abuse. Most parents feel that this could never happen to them. When it happens the parents are in shock, but when they learn some warning signs, they are able to point them out. There are many free programs that can teach parents how to educate their children on protecting themselves from child abuse. The reality is when there are budget cuts; these programs that protect our future generations are the first to get cut. 2. POLICY Having Policy’s in school districts and childcare environments can be the solution to protecting children. One suggestion would be to have restrictions on when and where is acceptable for a child to alone with adult. This policy does not only protect the child, but it protects the adult from false accusations. 3. LAWS Laws against child sexual abuse can very by country. Based on the local definition of who is a child and what constitutes sexual abuse. As the age of the consent to sexual behaviors varies from country to country, so do definitions of child sexual abuse. An adult’s sexual intercourse with a minor below the legal age of consent may sometimes be referred to statutory rape based on the principle that any apparent consent by a minor could not be considered legal consent. References _American psychological association_. (2011). Retrieved February 20, 2013, from http://www.apa.org/pubs/info/brochures/sex-abuse.aspx A.D.A.M. (2012). _New york times_. Retrieved February 20, 2013, from http://health.nytimes.com/health/guides/disease/child-abuse-sexual/overview.html Bisquera, A. _Child sexual abuse_. Retrieved February 20, 2013, from http://satchawaii.com/get-info-about- child-sexual-abuse.aspx _Child advocacy resource and consultation center_. (n.d.). Retrieved February 20, 2013, from http://www.nyscarcc.org/abuse/abuse.php Child Welfare Information Gateway. (2008). _Factsheets_. Retrieved February 20, 2013, from https://www.childwelfare.gov/pubs/factsheets/long_term_consequences.cf Eileen , M. (2008). (2nd ed.). Thousand Oaks, California: SAGE Publications. Retrieved April 1, 2013 from http://books.google.com/books?id=0nkvffIwK5YC&pg=PA80&dq=rise of public concern child abuse&hl=en&sa=X&ei=n4tQUdO1OqHQiwKnqICQCw&ved=0CFMQ6AEwBg Goode, E. (2012, June 28). Researchers see decline in child sexual abuse rate. Retrieved February 20, 2013, from http://www.nytimes.com/2012/06/29/us/rate- of-child-sexual- abuse-on-the-decline.html?_r=0 Mayo Clinic. (2010, July 1). _Child abuse: Complications_. Retrieved April 1, 2013 from http://www.mayoclinic.com/health/child-abuse/DS01099/DSECTION=complications Mintz, S. (2012, July 13). Placing childhood sexual abuse in historical perspective. Retrieved April 1, 2013 from http://blogs.ssrc.org/tif/2012/07/13/placing-childhood-sexual-abuse-i n-historical-perspective/ Polsky, A. (1991). _The rise of the therapeutic state_. (1st ed.). Princeton, New Jersey: Princeton University Press. Retrieved April 1, 2013 from http://books.google.com/books?id=fngqbWhPLmsC&pg=PA202&dq=rise of public concern child abuse&hl=en&sa=X&ei=n4tQUdO1OqHQiwKnqICQCw&ved=0CF4Q6AEwCA RAINN. (2009). _Child sexual abuse_. Retrieved April 1, 2013 from http://www.rainn.org/get- information/types-of-sexual-assault/child-sexual-abuse/if-you-suspect Sue , A. M. (1996). _The reality of abuse_. Retrieved February 20, 2013, from http://www.yesican.org/stats.html Tomas J., G. (2010). _Criminal evidence: Principles and cases_. (7th ed.). Belmont, CA: Wadsworth. Retrieved April 1, 2013 from http://books.google.com/books?id=AlBYw53p9f4C&pg=PA81&dq=proving sexual abuse&hl=en&sa=X&ei=G6ZQUaqVF8LJigKV_IDICg&ved=0CEMQ6AEwAw (2012). â€Å"64 facts of.. child sexual abuse. Retrieved February 20, 2013, from http://facts.randomhistory.com/child-sexual-abuse-facts.html

Hals cash flow problems

Hals cash flow problems Hal is encountering a situation where it cannot meet its short-term liquidity requirements. As such, most of its cheques issued to its supplies are bouncing owing to the insufficient amounts in the bank. Cash flow is a key indicator of the financial situation of an entity as opposed to revenues statements that may contain non-cash revenues, which give a deceptive picture. In Hal’s case, there are a variety of reasons that are triggering the liquidity problems.Advertising We will write a custom essay sample on Hal’s cash flow problems specifically for you for only $16.05 $11/page Learn More First, most of its sales are made on credit. Only 10 percent of its turnover are on cash basis. This limits the amounts of liquid funds in the entity. Furthermore, the rate at which the amounts are paid is low. This further compounds the problem that Hal is facing. Once credits sale are made, the debtor should pay up within three months. However, Hal only con siders any payment of debtors as late once it exceeds ten months from the due date. This is a lengthy period that Hal has provided. Subsequently, the debtors can delay payments for a long period without any consequences. This situation has contributed significantly to the liquidity problems in the entity since most of its funds may be held up as debtors (Coyle, 2000). The entity also has many cash commitments. These commitments include the cash payments of the material delivered by suppliers. Additionally, it pays its employees promptly. The cash requirements in this entity are massive after its suppliers denied them credit facilities. Subsequently, the cash requirements in the entity will outstrip Hal’s cash inflows. The entity also incurs a certain cost when collecting funds form cash sales. The above problems have resulted in the current liquidity problems that Hal is encountering (Nesvetailova, 2010). Solutions The only way to solve the above liquidity situation is by boo sting Hal’s cash inflows. First, the entity should attempt to increase its cash remittances by encouraging cash payments. Hal can accomplish this by proposing discounts to clientele ready to transact on cash basis. By adopting such measures its can increase the proportion of its cash sales to about 15-20%. The second measure the entity should undertake is to change the manner in which its debtors pay their debts. The entity should demand that debtors pay on a 50-30-20 basis. This will ensure that the entity has adequate funds. The remittances by the debtors have been a key cause of financial woes at Hal.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The entity should also reduce the period beyond which remittances are considered late. Currently, Hal allows ten months. Hal should reduce the period to six months. This would boost the rate of payment of its debts. Additional ly, the entity should enact penalties for late payments. Instituting such policies would increase discipline in the remittance of the debts. Hal should also seek an institution that will charge lower that 2.5% for deposits made. This is a significant margin which has reduced this entity’s funds levels. Finally, the entity should negotiate better terms with the various parties it pays. Suppliers have denied them credit facilities. If Hal can negotiate fresh terms with its suppliers, then it will incur reduced cash outflows. Hal should also review its employment policy. It should encourage permanent employees who may reduce its salaries overheads (Neely, 2002). The above details elaborate how the above entity can address the current liquidity problems that it is encountering. References Neely, A. (2002). Business performance measurement: Theory and practice. Cambridge: Cambridge University Press. Nesvetailova, A. (2010). Financial alchemy in crisis: The great liquidity illusion . London: Pluto Press. Coyle, B. (2000). Cash flow forecasting and liquidity. Chicago: Glenlake Pub. Co.

Freedom and Huckleberry Finn essays

Freedom and Huckleberry Finn essays What is America all about? The land of the free and home of the brave. Although this infamous quote is true today, hundreds of years ago this quote was a lie. Not only were some white men not free to do certain things, but all blacks were discriminated against greatly and most if not all were slaves. Not only is slavery an important issue in Mark Twain's novel, Huckleberry Finn, but also the entire issue of freedom is an important factor. Two characters who show a substantial amount of lost freedom in Huckleberry Finn are Huck and Tom. Huckleberry Finn demonstrates his loss of freedom in two ways. Firstly, Huck is forced to live with his Aunt who makes him practice religion and get an education. Huck does not want to do this. Huck feels he has lost his freedom when his Aunt forces him to do things he doesn't want to. Secondly, Huck's alcoholic father who rarely visits, stops into town and forces Huck to give him his own money. Not only does he steal Huck's money, but he then decides to take Huck into his own custody and keeps Huck locked up in a spot in the woods. Huck is forbidden to leave. Huck has his freedom taken away much like a prisoner or a slave. Tom, a black slave in Mark Twain's novel, exhibits a strong attitude although his freedom has been taken away from him. Although Tom escapes during the novel, he still shows an attitude that his freedom is lost. Tom, an innocent man of any crime has had his freedom taken away for no other reason than the fact that he is black. Although Tom is just one example of the many of blacks that were sold into slavery during this time period, he is a great example of the loss of freedom most if not all black lost. Finally, freedom is an important factor in America's history. Huckleberry Finn gives a great example of the loss of freedom that people share. Freedom exists in many different forms whether it is the freedom to watch a ce ...

Beta Decay Definition in Chemistry

Beta Decay Definition in Chemistry Beta decay refers to the spontaneous radioactive decay where a beta particle is produced. There are two types of beta decay where the beta particle is either an electron or a positron. How Beta Decay Works ÃŽ ²- decay occurs when an electron is the beta particle. An atom will ÃŽ ²- decay when a neutron in the nucleus converts to a proton by the reaction:ZXA → ZYA1 e- antineutrinoHere X is the parent atom, Y is the daughter atom, Z is the atomic mass of X, A is the atomic number of X.ÃŽ ² decay occurs when a positron is the beta particle. An atom will ÃŽ ² decay when a proton in the nucleus converts into a neutron by the reaction:ZXA → ZYA-1 e neutrinoHere X is the parent atom, Y is the daughter atom, Z is the atomic mass of X, A is the atomic number of X.In both cases, the atomic mass of the atom remains constant but the elements are transmuted by one atomic number. Practical Examples Cesium-137 decays to Barium-137 by ÃŽ ²- decay.Sodium-22 decays to Neon-22 by ÃŽ ² decay.

Managing Music Festival Project Term Paper Example | Topics and Well Written Essays - 1500 words

Managing Music Festival Project - Term Paper Example The location, which is to be used throughout the three days, shall be an outdoor venue. Essentially, the need to make the festival run for a period of three days is in the fact that the programs and agenda are numerous and they do not have to be packed into only a day or two’s program. With three days, there can be a total exhibition of all components of the agenda without really bordering about time. This is a musical festival, aiming to campaign on the need to prevent HIV/AIDS. This method can be judged as a very justifiable avenue to achieve the aim of the project. This is especially important as the company in question has a lot of social objectives that are directed towards making the lives of ordinary people worthwhile. In light of this campaign, the company will also be in a position to make huge profits for out of the program. It is estimated that the total expenditure of the program shall cost? 200,000 with an expected turnover of? 300,000. Project Brief It is common knowledge that most people within the age group of 15 to 35 are students. This means that the promotional strategy will be focused through schools. Fundamentally, schools within the vicinity of the festival grounds shall be targeted for on-campus float and event march. There shall also be a means of advertisement such as the use of billboards, posters and electronic announcement. Even more, there shall be the fusion of technology and the use of new media to ensure that the youth who are keener to the use of the internet are reached through the internet (Guan and Subrahmanyam, 2011). Fundamentally, there shall be the creation of a website for the festival as well as the creation of a social network page to promote the festival. There shall also be the promotion of the event through the organization of a brief social responsibility in the communities that form the vicinity area for the festival. Some of these social interventions shall include tree planting activities as well as clean up exercises (Huebener, 2005). There will not have to be too much time spent on each day.  

Does ultilitarianism clash with John Stuart Mill's theory of liberty Essay

Does ultilitarianism clash with John Stuart Mill's theory of liberty - Essay Example democracy, skepticism and tradition (this he does at the same time), and liberty but each must avoid dogmatic thinking while operating, and the rights of the individual are sacrosanct. His extraordinary thoughts are difficult to understand, but if grasped as for their correct import, they must provide lots of valuable input for the practicing politicians of the day, as well as to evaluate the works of the thinkers, past and present! It is difficult job for an ordinary reader to try to understand whether his utilitarianism clashes with the theory of liberty; for the intelligent also, it is a tough exercise. Whereas he focuses on the individual and extols freedom, he dubs majority humanity as mediocre. Why the defender of freedom entertains such contradictory ideas? Critics, therefore, dub Mill as one of the most egotistical and arrogant philosophers. J. S. Mill was an English philosopher and economist. He wrote Utilitarianism in 1861. This essay propounds a moral and legal theory, with roots in classical philosophy. Its argument is straightforward. â€Å"Morality consists in bringing about the best state of affairs, and that the best state of affairs is the state with the greatest amount of happiness for the greatest number of people. Utilitarianism continues to be an important theory in modern philosophy.† (Spark Notes†¦) Mill had problems later with his own aversions to say that utilitarianism was too unemotional and that it failed to capture or understand the higher pleasures. His struggle to reconcile Utilitarianism is evident in his later writings but he did not reject utilitarianism as a moral theory. He continued to uphold a more complex version of utilitarianism. Mill defines utilitarianism as a theory based on the principle that "actions are right in proportion as they tend to promote happiness, wrong as they tend to produce the reverse of happiness."(Spark Notes) Happiness according to Mill is pleasure and the absence of pain. Having said this, he

Price Quotes and Pricing Decisions Applied Problems Assignment

Price Quotes and Pricing Decisions Applied Problems - Assignment Example Jessica is a famous actress and her name is common in most households. She may even have a cult like following meaning everything she endorses will be popular with the masses, this factor can make penetration pricing successful. The products they are dealing with are basic consumer products used in the house hold on a daily basis. Penetration pricing would set of a â€Å"price war" enabling them to market a product at the price that is the  lowest in comparison with all competitors.   Though the price is lower that the value of the product, it will draw in new customers to try the products The products that the â€Å"Honest Company† deals in are in a growing market as the population is more demanding and knowledgeable requiring more quality cleaning items, more nutritious food stuffs etc. hence penetration pricing is recommended. Penetration pricing can prevent competitors from cutting into your market at lower price points. If your upfront price is low and your product or service is of reasonable quality, the burden falls on other providers to justify higher prices on similar offerings Yes they will continue to make profits in the long term. The Honest Company will be able to enter the five different markets faster using penetration pricing as potential customers will venture to try the product. This will in turn grow their market share and generate economic profits based on this market share even in the long term. Penetration pricing also creates high stock turnover throughout the  distribution channel which will result in economic profits and increased enthusiasm and support in the supply chain for the product in the long term. No they will not continue to make profits. It is argued against penetration pricing in that in the long term penetration pricing establishes long term price expectations for the  product, and image preconceptions for the  brand  and company. This makes it difficult to

The Rhetorical Canon of I Have a Dream Assignment - 1

The Rhetorical Canon of I Have a Dream - Assignment Example The timeline concentrates on Lincoln’s signing the Emancipation Proclamation as the beginning of positive change.   The second third of the speech outlines the (then) current struggles of the Civil Rights Movement. This section of the speech addresses the shortcomings of progress toward full citizenship of blacks, acknowledges the support of some whites and calls for a continued, unified effort of civilized discourse and non-violent actions.   The third section of the speech calls for action to complete the process. Martin Luther King, Jr. preaches his vision of America, America intended by the Declaration of Independence, the founding fathers, and President Lincoln.   His conclusion follows the montage of â€Å"My Country ‘is of Thee† imagery tying a negro spiritual refrain dreamed as a unified call from all races and religions, â€Å"Free at last! free at last! thank God Almighty, we are free at last!† A great connection of pathos and logos.   The first content section of the speech begins with a paraphrase from Lincoln’s Gettysburg Address, â€Å"Five score years ago, a great American, in whose symbolic shadow we stand today...† cleverly ties the setting to the subject matter. This device is part repetition and part reference through paraphrasing. The description continues as a simile; the proclamation â€Å"came as a great beacon light of hope† and â€Å"as a joyous daybreak to end the long night of their captivity†. (King, 1963)   The introduction and conclusion bookend the speech with a hard cadence of â€Å"freedom† and â€Å"free†. (King, 1963) This style highlights the moral and ethical (ethos) belief that freedom for all Americans is unalienable (pathos).   

Can harm reduction strategies provide a viable basis for youth and Essay

Can harm reduction strategies provide a viable basis for youth and community work practice in marginalized communities with significant drug problems - Essay Example e progressive nations in the world is primarily due to the realization that a consistent portion of the population will use drugs which includes alcohol and tobacco however this discussion speaks primarily to the illegal variety. The current illegal drug strategy in the UK is four-fold. One, educating young persons in the dangers of misusing drugs; two, law enforcement initiatives designed to keep communities safe from drug-related and criminal behaviour and three, disrupt the supply of drugs. The fourth part of the strategy is harm reduction techniques (â€Å"Harm Reduction†, 2002). The goal of harm reduction is to do simply that for both individual and community without regard for personal ideological, legal or moral opinions of drug use. Government sponsored programs and treatment for drug users allows an opportunity for early intervention and education or, for the habitual user, a supply source for controlled narcotic distribution and unused syringes. Access to controlled amounts of narcotics or their synthetic equivalent ensures the drug’s pureness and takes away the need to commit crimes for drug money. A ‘clean needle program’ slows the spread of the HIV virus, hepatitis and other blood-borne illnesses. The benefit to both individual and community is clear (â€Å"AIDS and Drug Misuse†, 1988). The community method of harm reduction incorporates outreach services as its main intercession technique. This is opposed to the traditional, functional approach which operates from a fixed and often inconvenient location. Agencies are situated mainly within marginalized communities and open at opportune times so as to be more accessible to the drug user. In addition, agency workers go to the user if necessary. The workers interact differently in the community method. Instead of outlining a prescribed path of wellness to the user, they inquire as to the needs of the user. â€Å"Needs will be expressed, often having nothing to do with the reduction of

The Rhetorical Canon of I Have a Dream Assignment - 1

The Rhetorical Canon of I Have a Dream - Assignment Example The timeline concentrates on Lincoln’s signing the Emancipation Proclamation as the beginning of positive change.   The second third of the speech outlines the (then) current struggles of the Civil Rights Movement. This section of the speech addresses the shortcomings of progress toward full citizenship of blacks, acknowledges the support of some whites and calls for a continued, unified effort of civilized discourse and non-violent actions.   The third section of the speech calls for action to complete the process. Martin Luther King, Jr. preaches his vision of America, America intended by the Declaration of Independence, the founding fathers, and President Lincoln.   His conclusion follows the montage of â€Å"My Country ‘is of Thee† imagery tying a negro spiritual refrain dreamed as a unified call from all races and religions, â€Å"Free at last! free at last! thank God Almighty, we are free at last!† A great connection of pathos and logos.   The first content section of the speech begins with a paraphrase from Lincoln’s Gettysburg Address, â€Å"Five score years ago, a great American, in whose symbolic shadow we stand today...† cleverly ties the setting to the subject matter. This device is part repetition and part reference through paraphrasing. The description continues as a simile; the proclamation â€Å"came as a great beacon light of hope† and â€Å"as a joyous daybreak to end the long night of their captivity†. (King, 1963)   The introduction and conclusion bookend the speech with a hard cadence of â€Å"freedom† and â€Å"free†. (King, 1963) This style highlights the moral and ethical (ethos) belief that freedom for all Americans is unalienable (pathos).   

Cover letter Essay Example | Topics and Well Written Essays - 500 words

Cover letter - Essay Example My goal is to follow a career as an emergency room nurse. Through my past emergency room experiences I have gained a deep understanding of a nurse’s role in patient care. I am committed to providing the best outcome possible for those who come to me for help. It has been humbling to see the miracles that happen on a daily basis at my work, and I couldn’t imagine a more satisfying job. In my current position at Beth Israel, I have learned the importance of maintaining accuracy and precision in high pressure situations. Having gained the awareness of how my decisions impact those around me, I know that one of my top priorities is being a team player. I am very interested in working for St. Johns because of the excellent reputation the hospital has gained throughout the medical community. Paying close attention to following hospital policies have become second-nature for me. I am thoroughly acquainted with the proper procedures to get things done in the most efficient way possible. I would welcome the opportunity to talk with you in person about the possibilities. I will give you a call next week to discuss whether a meeting would be appropriate. Please feel free to contact me by phone or email if you have questions in the

Process Design and Management Essay Example for Free

Process Design and Management Essay Increased co-production of goods and services (Process Design and Management) The Internet has opened new ways for the customer to interact directly with a firm. Simple direct entry and monitoring of orders is only the first step in the progression of value-added services made possible through information sharing. 1. 0 Introduction The topic of process design and management will generally goes on explaining the word ‘design’, in its broadest sense, is right at the heart of operations management. The design is an activity that can be approached at different levels of detail. Design must reflect the needs of customers, and able applies to products, services and processes. It can be managed as an operations transformation process in its own right. Moreover, the design is starts with something very abstract which represents a concept and ends with something very specific, which means by the final design. Some defines that to ‘design’ is to conceive the looks, arrangement, and workings of something before it is created. First, the position of the process according to its volume and variety characteristics must be defined. Eventually the details of the process must be analyzed to ensure that it fulfills its objectives effectively. Product/service design and process design are interrelated. Small changes in the design of products and services can have profound implications for the way the operation eventually has to produce them. Similarly, the design of a process can constrain the freedom of product and service designers to operate as they would wish. The relationship between designing products and services on one hand and designing the processes that make them is an important point to consider. It is possible to separate product design and process design in manufacturing sector, however it is impossible in practice to separate service design and process design. This is because many services (especially high visibility services) are the same thing. Even in manufacturing industries there has recently been considerable effort put into examining the overlap between product and process design. There is a growing recognition that the design of products has a major effect on the cost of making them. Many of the decisions were taken during the design of products (for example, choosing the material from which the roduct is going to be made, or the way in which the various components are fastened together) will all define much of the cost of making it. , Therefore, to evaluate the various choices which the designer faces in terms of their effect on manufacturing cost as well as on the functionality of the product itself. Also, the way in which product and process design overall has a significant effect on the time between starting the initial concept design for the product and eventually getting it to market. 2. 0Discussion 2. 1Internet Contributed in Online Purchase Process With the advancement of technology, many aspects of the face-to-face interpersonal dynamics in service encounters between sellers and customers have been replaced with technology-based Internet interfaces. Internet can be regarded as sets of connected firms. A retailer can use an Internet presence to reach consumers all around the world. The Internet makes the expanded range of products, services, and information accessible for consumers from geographically distant and/or emerging markets. In recent years, e-commerce has grown dramatically in terms of volume and variety of goods and services traded. This has created significant opportunities to serve customers through internet stores. It is important for internet stores to focus on achieving higher customer satisfaction to increase co-production of goods and services and to retain customers. According to Field and Smith, internet interaction between a retailer and a customer from the point the customer arrives at the retailer’s website to the point the retailer fulfills the customer’s order, has quickly emerged to become an important class of service operations (Field et al. , 2004; Smith et al. , 2007). Co-production of goods and services in internet is growing steadily. For example, in the third quarter of 2009, internet retailing sales in the U. S totaled approximately $34 billion, a 4. 5% increase from the previous quarter. The quality of the internet on the purchase process has been found to affect customers’ purchase decisions, satisfaction, and loyalty in online retailing (Zeithaml et al. , 2002; Wolfinbarger and Gilly, 2009). Hence, to be competitive in the market place, internet is the paramount and as the new ways for the customer to interact directly with a firm. Besides that, the internet is responsive and convenient for customers in the online purchase process. Through internet, the firms being able respond to the unique needs and wants of individual customers by providing the â€Å"right content in the right format to the right person at the right time. † Retailers can facilitate a convenient and responsive online purchase process, serve their customers better, improve customer satisfaction and increase retention. Customer satisfaction is the ultimate result of meeting a consumer’s expectation from the performance of products. Most satisfied customers normally have the intention to re-purchase the products if product performance meets his or her expectation. Like traditional business, online businesses also need to satisfy their customers. Customer satisfaction is one of the central constructs in the study of consumer behavior both in traditional and online business environment (Alam et al. , 2008) found that website design is one of the unique features affecting online shopping environment (Shergill and Chen. , 2005) identified web site design characteristics as the dominant factor which influences consumer perceptions of online purchasing. It can be argued that online shoppers want to receive the right quality and right quantity of items that they have ordered within the stipulated time offer by the e-tailers. In addition, time and cost saving are the main advantages of online shopping. Time efficiency and store efficiency are reflected in time cost and price savings respectively (Devaraj et al. , 2002). These are the determinants of satisfaction. Delivery performance has significant influence on customer satisfaction (Lee and Joshi et al. , 2007; Ahn et al. , 2004; Ho et al. 2004); Grewal et al. , 2004 and Shih et al. , 2004). One of the examples of online firm that successfully increase their co-production of goods and services via internet is Amazon. In an annual study tracking customer satisfaction ratings with the top 10 online retailers, perhaps the biggest takeaway is that Amazon is the world’s biggest e-retailer for a reason that it just plain makes customers happier than their competitors (show by Table 1 below). Amazon continues to set the standard for e-retailers. For instance, upon arrival at the Amazon. om website, a registered customer is greeted by the customer’s name. The customer is then provided with recommendations of products that the customer might be interested in, based on the product searched for or those previously bought by the customer. The website provides the option of receiving reminders of special events like birthdays of loved ones or information about the arrival of the latest books by their preferred author. When the customer is ready to make the purchase, the website retrieves the personal account information such as shipping and payment. In the early stages of Internet development, trust is a critical factor in stimulating purchases over the Internet. Trust is not only a short-term issue but the most significant long-term barrier for realizing the potential of Internet marketing to consumers. An experiential survey of U. S. -based online surfers, new to Internet based shopping, found the shoppers fascinated by international shopping opportunities on the Web, but they were skeptical about actual purchasing from overseas sites. Others report widespread distrust among consumers about Internet-based merchants. To improve customer loyalty, some websites offer discussion groups in their websites and promote common interest to pull targeted customers. When the website contains valuable information about the product then the customer would be motivated to visit the website again. Just like any other medium of business, internet business should also focus on making their customers feel ‘special’. In any business, customer loyalty is a result of exceptional personal services and exceeding customer expectations. 2. 2Internet Strive to Born Global Firms More and more firms’ even very small ones have operations that bridge national borders soon after their founding. Due to the Internet and related information technologies (IT) that enable many of them, this new breed of firms began emerging in the 1990s and is dubbed â€Å"born-global† because their operations often span the globe early in their existence. The definition of born global firm is â€Å"a business organization that, from inception, seeks to derive significant competitive advantage from the use of resources and the sale of outputs in multiple countries. Born global firms begin with a borderless world view, and immediately develop strategies to expand themselves abroad. This is striking, given the great changes that have taken place in the marketing environment due to introduction of the Internet and other modern technologies that enable bypassing of conventional channels (Frazier et al. , 1999). It therefore seems justifiable to study the Internet-based channel strategies of born globals (Moen et al. , 2002). It is particularly interesting to examine the global expansion of the born globals and their use of the Internet as a sales channel (Servais, Madsen, amp; Rasmussen, 2007). A few studies have investigated the role of information and communications technologies in the international performance of born global firms. Loane (2006) examined the role of the internet in the internationalization of small entrepreneurial firms from various countries (Loane, 2006). Born globals use the internet for communication, for marketing communications, and to lesser degree for managing customer relationships as well as sales transactions and fulfillment activities. Most of the investigated firms also se the internet to support off-line sales, and about one-quarter used the internet to support distribution channels and intermediaries. A significant number of firms used the internet to support relations with partners, suppliers, clients, agents and distributors, Ramp;D partners, and software coding developers, both nationally and internationally. The born globals also used the Internet as a tool for acquiring knowledge, such as market and competitive intelligence, which then become part of the collective wisdom of the firm. The internet makes borders between countries less relevant and facilitates direct interaction between all types of business entities around the world. Born globals use the internet to convey their market presence abroad, support relationships with foreign partners, offer services related to their products, facilitate product development, and maintain relations with foreign customers (Servais, Madsen, and Rasmussen et al. , 2007). Logitech, the computer peripherals company, is perhaps one of the best early examples of a successful born-global firm. According to Benjamin M. Oviatt and Patricia Phillips McDougall, â€Å"Global Start-Ups: Entrepreneurs on a Worldwide Stage. † Focusing first on the PC mouse, the company was founded by two Italians and a Swiss. The company’s operations and research and development were initially split between California and Switzerland, and then it expanded rapidly with production in Ireland and Taiwan. With its stylish and ergonomic products, Logitech captured 30 percent of the global computer mouse business by 1989, garnering the start-up a healthy $140 million in revenues. 2. 3 . Value and Productivity in the Internet Economy Nowadays, many business companies had started practiced in using internet to make interaction with consumer, business people, corporate, and trading partners. The product and service designs and the management play an important role in their profitability and their company sustainability. The company had created the website as haphazard compilations of company brochure ware or static personal web pages as well. These things had come out it with the images that users merely shared with friends and family. It has quickly evolved into a myriad of highly sophisticated online pplications and business processes. On the other hand, the forward thinking company had introduced to attain new heights in productivity and the forward thinking companies could created by leveraging the internet massive public technology infrastructure. To increase the co- production of goods and services, the innovation and awareness of using internet are important to create value through the technologies component. Other than that, the human capitals are also important in operation of the business and managing the design in the company. Therefore, the employers must to be selective in recruiting, and hiring people, whomever that he or she are able to give their efforts into the jobs or task. The value added service could be made by proposing the internet way user whereby the customer can interact directly to the company to improve and enhance their quality service and product through fulfil the customer needs and satisfaction. All of these elements are need depends on the capability of the human resource which in not only posses the technologies equipment. The company have to construct the internet economy’s structure by referred the economics performance in traditional, among other things, technology, the transportation infrastructure, availability of raw materials, and the quality of a skilled labor force. In contrast, the Internet economy comprises the four-layered model shown in Figure 1. The Internet’s infrastructure consists of two layers which are including the global high-speed IP-based networks and applications, and consulting, training, and integration services. Each Internet economy layer has a complementary relationship with every other layer. For example, with advances in layers 1 and 2, ? rms at layers 3 and 4 can provide media-rich content to consumers as well as offering new digital products and services Besides that, complementary relationship implies that the value of doing more of one factor increases by doing more of another. Internet applications and e-commerce are strong complementary relationship between the network infrastructures in the Internet economy. For example, as the Internet bandwidth increases dramatically with the spread of broadband technology, application vendors are rushing to develop powerful multimedia software that can take advantage of the increased bandwidth. These factors lead to increased economic activity on the Internet in the form of media-rich content. The Internet had open the nature stimulates innovation in the network and applications infrastructure, leading to the vastly accelerated development and deployment of new technologies in the Internet marketplace. Figure 2 shows an import/export view of the Internet and physical economies that groups businesses in ? ve categories: 1st : pure digital-products businesses that offer content, knowledge, or services directly over the Internet. 2nd Internet-based companies that deal with physical products, importing goods to be sold from the physical economy. 3rd Traditional businesses that sell some of their products or services directly over the Internet. 4th content developers, Internet service providers, Web and applications hosting services. 5th companies that do not sell directly over the Internet. Unlike the physical economy, which relies heavily on physical resources, the Internet economy thrives on information and knowledge to create value, productivity, and efficiency. Firms that rely on these intangible assets are more likely to succeed in this new world than those that continue to focus on physical processes. The Web’s information and knowledge intensity is a crucial factor in driving performance metrics like online revenue and gross margin, and every partner in a value Web must adopt the Internet in its daily operations to maximize the bene? s of electronic business. T here were few examples for these phenomena that might be able to be the related with it. One of the example is car assembly lines, which had ? rst appeared in the dictionary in 1930 (Hirschhorn, 1984: 9), were argued to be the keystone to prevailing 20th century concepts of human management (Emery, 1976). It is thus hardly surprising that industrial value production was conceptualized in terms of the value chain. The taxation system developed at that time re? cts this. In industrial value creation, customers were seen as destroying the value which producers had created for them. On the other hand, the accounting systems emerging at that time thus wrote down the value of what was acquired to zero over a shorter or longer depreciation period. The end user in this scheme equals the ? nal customer. For producers, industrial value was realized in the transaction, which joined and separated them from customers. Value here equalled the price which the customer paid: in competitive terms, value is the amount buyers are willing to pay for what a ? rm provides them (Porter, 1985: 38); or, value is what customers are willing to pay (Porter, 1985: 3). 2. 4 The Impact Of Design Management And Process Management On Quality: An Empirical Investigation. Design management and process management are two important elements of total quality management TQM implementation. They are drastically different in their targets of improvement, visibility, and techniques. In this paper will review the establishment of framework for identifying the synergistic linkages of design and process management to the operational quality outcomes during the manufacturing process internal quality and upon the field usage of the products external quality. Through a study of quality practices in manufacturing plants from multiple industries, the both design and process management efforts have an equal positive impact on internal quality outcomes such as scrap, rework, defects, performance, and external quality outcomes such as complaints, warranty, litigation, market share. A detailed contingency analysis shows that the proposed model of synergies between design and process management holds true for large and small firms, for firms with different levels of TQM experience, and in different industries with varying levels of competition, logistical complexity of production, or production process characteristics. Finally, the results also suggest that organizational learning enables mature TQM firms to implement both design and process efforts more rigorously and their synergy helps these firms to attain better quality outcomes. These findings indicate that, to attain superior quality outcomes, firms need to balance their design and process management efforts and persevere with long-term implementation of these efforts. The manufacturing strategy literature has viewed product quality as one of the major competitive priorities for attaining a sustainable competitive advantage Hill, 1994. Recently, the speed of new product introduction has also been added to this list of priorities Kim, 1996 . From a quality management perspective, the speed of new product design and development indicates the importance of designing quality into new products. Because design efforts often have a limiting impact on attainable product quality, several researchers have stressed the importance of designing quality into products Juran, 1981; Juran and Gryna, 1993; Hauser and Clausing, 1988; Dean and Susman, 1989; Taguchi and Clausing, 1990; Boothroyd et al. , 1994; Mizuno and Akao,1994 . External and internal quality outcomes the notion that overall market and business performance can be realized through long-term product quality improvement is a cornerstone of the contemporary quality revolution George and Weimerskirch, 1994; NIST, 1998. Customers form their impressions about a firms products based upon their current and past experience with these products Garvin,1987. A satisfactory field performance of the products is accompanied by lower customer dissatisfaction, greater customer loyalty, and improved market share Crosby, 1979; Buzzell and Gale, 1987; Hardie,1998 . We label this aspect of quality outcome as external quality because it is related to the customer’s perspective of the products upon field usage. It captures Juran’s fitness for use dimension of product quality Juran, 1981; Juran and Gryna, 1993 . Specifically, we focus our attention on four long-term indicators of external quality: warranty work, litigation claims, customer complaints, and market share. The quality of products passing internal tests of reliability should affect the experience of customers who use the products in two prominent ways. First, customers perceive product quality in terms of their net value defined as the ratio of performance to cost: Artzt, 1992. Thus, for products with the same performance levels, lower price will drive customer choice and satisfaction. Second, customers willing to spend a certain amount of money will choose the products that offer maximum performance for that money. 2. 5Internet as tool to enhance global strategy It’s can’t be deny that the internet plays a major role in every aspect of our modern life. Moreover, Internet technologies play a major role in business. The internet has contributed to the success and growth of businesses. This journal article is emphasizing on Internet are used to enhance global strategy. Internet is a driver of globalization. Observing the more successful applications, commentators and researchers have suggested a number of industry characteristics which promote Internet use (Andal-Ancion et al. ,2003): digitizability of the end product (e. g. , most information-based products such as directories and encyclopedias), time sensitivity of the end product (e. g. , airline travel), high search costs (e. g. , books), potential for customization (e. g. , clothing retailers), insufficient matching of buyers and sellers (e. g. , business- to-business exchanges and consumer-to-consumer auction sites), and a tradeoff between richness and reach (e. . , retail brokerage, Evans and Wurster, 1999). First at all, the internet makes communication fast and cost efficient. Businesses use internet technologies such as Skype internet and video calls, email and video conferencing to make communication virtually instant. Next, the internet plays a big role in the growth of businesses. It gives businesses an opportunity to reach a wider global audience. Promoting through the internet is also a way to increase sales and reach the desired growth level. Business can also expand by having an online division. The effect of this decentralization of transactions and information transfer raises major questions about the role of bodies which would have traditionally had functions of control, such as governments and regulatory institutions. In terms of transferring, accessing information, companies are now much less dependent on local infrastructures. In the aspect of marketing, Internet was playing important role in advertising. Most businesses are taking advantage of the internet to market their products and services to a global audience. The most notable internet technologies here include search engines such as Google. Social networking websites play a role in business networking by connecting like-minded professionals. Through the internet, people have found business partners and great employees. Moreover, the internet has helped cut costs by outsourcing services to countries where it is cheaper to provide these services. Apart from that, outsourcing enables businesses to concentrate on their core services and become more efficient. One role of internet in business is the birth of ecommerce websites and online payment solutions that allow people to shop online from the comfort of their own homes. Furthermore, the internet has opened up new business opportunities and giving rise to a group of successful online business owners. This is a powerful role as anyone can now start an online business. Cost and speed advantages are also substantial. The Internet is a much less expensive way to send information, and this information can be received in real time anywhere in the world. For global businesses this has massive implications for the possible scale and scope of operations and redefines the traditional trade-off between richness and reach, allowing both to be achieved for relatively little cost. Internet also brings effects on global products and services. Global products and services are seldom totally standardized worldwide, but they are designed with global markets in mind, and they have as large a common core as possible. Some industries and categories, such as personal computers and air travel, allow the potential for a very large common core, while others, such as furniture and legal services, allow for less commonality. Deciding on the extent of global standardization poses a major dilemma for MNCs. Use of the Internet and websites eases this dilemma by making it easier to offer an array of global, regional, or local products, and local customization options for standard core products. While the same can be done through traditional media (brochures or sales calls), but the Web provides more options and the interactivity of the Internet provides for customization by the customer. This can seen from Dell Computer’s ordering system. As the lesson 4 in this article has mentioned the use of the Internet enables both globally standardized and locally customized products and services. Companies can now use the Internet to lessen the globalization tradeoffs they have had to make in regard to products and services. Now, let have a seen on co-production, which means delivering public services in an equal and reciprocal relationship between professionals, people using services, their families and their neighbours. Where activities are co-produced in this way, both services and neighbourhoods become far more effective agents of change (David B amp; Michael H. ) the co-production has a significantly role in the process design and management. As the Internet has designed to interrelated the product and service jointly to the customer. For instance, Dell Computer has promoted Dell Online Self Dispatch to the customer as it is a comprehensive part dispatch program designed to support efficient hardware resolution. Dell also declared the Dell Online Self Dispatch (DOSD) as one global portal for efficient hardware resolution. The customers can access the Website through Internet to had the hardware support from Dell by self-service. 3. 0 Conclusion In summary, product/service design and process design are interrelated. Small changes in the design of products and services can be profound implications for the way the operation eventually has to produce them. The process design and management is right at the heart of operations management. The design is an activity of approaching at different levels of detail and it must be reflecting the needs of customers, and able applies to products, services and processes. The design is starts with something very abstract which represents a concept and ends with something very specific, which means by the final design. The company must follow the processes designs according to its volume and variety characteristics. Eventually the details of the process must be analyzed to ensure that it fulfills its objectives effectively. The proposed model of synergies between design and process management holds true for large and small firms, for firms with different levels of TQM experience, and in different industries with varying levels of competition, logistical complexity of production, or production process characteristics. Finally, the results also suggest that organizational learning enables mature TQM firms to implement both design and process efforts more rigorously and the synergies between design and process management help these firms to attain better quality outcomes. Q5. Raising senior management awareness of operations as a significant competitive weapon (Job Design and Performance Management). 1. 0 Introduction Many senior executives entered the organization through finance, trategy, or marketing and built their reputations on work in these areas, and as a result often take operations for granted. The executives have creatively used operations management for competitive advantage. Raising senior management awareness of operation as a significant competitive weapon refers to the job design of the senior management and the performance of the management. Theoretically, workers  are  motivated  by  jobs  in  which  they  feel  they  can  make a  difference  in their perf ormance and the way the  tasks  give are  combined  to  for complete  jobs. Clear  job  descriptions  will motivate  workforce  and  be successful  in completion  of  tasks. It also important to have both of the employer and employee needed to share understanding of the work to be done with it and comfort with working environment. The employee and employer also need to face the challenges associated with employing a large of people in a wide variety of people in a wide of capacities. Most of the employee is assigned to do a job because they are perceived to be able to fill its requirements. Many  tasks  depending on ability time allotment and other constraints. The role of HR in the present scenario has undergone a sea change and its focus is on evolving such functional strategies which enable successful implementation of the major corporate strategies. In a way, HR and corporate strategies function in alignment. Today, HR works towards facilitating and improving the performance of the employees by building a conducive work environment and providing maximum opportunities to the employees for participating in organizational planning and decision making process. Today, all the major activities of HR are driven towards development of high performance leaders and fostering employee motivation. So, it can be interpreted that the role of HR has evolved from merely an appraiser to a facilitator and an enabler. Performance management is the current buzzword and is the need in the current times of cut throat competition and the organizational battle for leadership. Performance management is a much broader and a complicated function of HR, as it encompasses activities such as joint goal setting, continuous progress review and frequent communication, feedback and coaching for improved performance, implementation of employee development programmes nd rewarding achievements. The process of performance management starts with the joining of a new incumbent in a system and ends when an employee quits the organization. Performance management can be regarded as a systematic process by which the overall performance of an organization can be improved by improving the performance of individuals within a team framework. It is a means for promoting superior performance by communicating expec tations, defining roles within a required competence framework and establishing achievable benchmarks. A  performance management process  sets the platform for rewarding excellence by aligning individual employee accomplishments with the organization’s mission and objectives and making the employee and the organization understand the importance of a specific job in realizing outcomes. By establishing clear performance expectations which includes results, actions and behaviours, it helps the employees in understanding what exactly is expected out of their jobs and setting of standards help in eliminating those jobs which are of no use any longer. Through regular feedback and coaching, it provides an advantage of diagnosing the problems at an early stage and taking corrective actions. To conclude, performance management can be regarded as a proactive system of managing employee performance for driving the individuals and the organizations towards desired performance and results. It’s about striking a harmonious alignment between individual and organizational objectives for accomplishment of excellence in performance. 2. 0 Discussion 2. 1 JOURNAL: THE EFFECT OF MANAGEMENT COMMITMENT TO SERVICE ON EMPLOYEE SERVICE BEHAVIORS: THE MEDIATING ROLE OF JOB SATISFACTION Refer on the journal; the proposed model in the Thai hotel work setting indicates that management service initiatives, particularly training, rewards, and empowerment deliver a strong message to employees that the management is devoted to quality service, ultimately creating the positive affect (i. e. , employee satisfaction). Furthermore, the result showed that when employees are satisfied with their job, this positive feeling about their job motivates them to go the extra mile for customers and help co-workers and supervisors in need. Currently, not all hotel operators in Thailand favour the four management service initiatives because those options can be costly. However, it seems to be clear that management should consider allocating more resources to implement such initiatives. Among the four management service initiatives, rewards displayed the largest effect on Thai hotel workers’ job satisfaction, with the largest path coefficient. In general, two kinds of rewards are available: financial and nonfinancial rewards. Rewards also range from a simple thank-you note for an exceptional service to a large reward such as wage increase and promotion. Rewards given to employees, regardless of the type, must be meaningful to the employees and the organization. In other words, rewards should be based on employees’ job performance and reflect the organization’s goal and service standard. Most rewards in the Asian culture, including Thailand, are in monetary form. However, because of the growing influence of the Western style of management, rewards in the form of recognition, such as being selected as employees of the month (or the year) with a certificate, are getting popular in Thailand. This kind of recognition can increase employees’ morale and make workers feel that they are appreciated and valued as a member of the organization, leading to job satisfaction and organizational loyalty. Panmunin (1993) reports that Thai hotel employees suffer from low self-esteem because the Thai caste system disparages servants as low caste individuals. The result of the present study seems to emphasize the importance of appropriate rewards for Thai frontline hotel workers, who may be often neglected and unappreciated in the caste system (high-power-distance culture), to improve their work morale. Next, this study demonstrates that training cannot be overlooked to satisfy hotel workers. Through training, Thai employees master the basic skills necessary to perform the daily duties of the position and develop job competence. In addition to the basic skills, more Thai hotels are offering training such as dealing with guests’ complaints. It is a new type of training that originates from the Western hotel companies. Typically, when Thai employees encounter disgruntled or difficult guests, they have supervisors or mangers handle the situation. This new training program broadens frontline employees’ responsibilities and teaches proper techniques to resolve conflicts and deal with problems immediately to build customer satisfaction. The result of this study seems to suggest that Thai hotel personnel are satisfied with this new, additional training. Third, this study implies that empowered Thai employees are satisfied and exert more positive service behaviours. This result contradicts the proposed hypothesis. Despite the vertical culture, more and more hotel organizations in Thailand are embracing the concept of empowerment by allowing frontline personnel to make more decisions to take care of in-house guests. Although empowerment is a relatively new concept for hotels in Thailand, the result indicates that line employees are quickly adopting such a work practice and are happy about it. In general, frontline employees are much younger than managers in Thai hotels. The young generation has been more exposed to the global influence of U. S. culture. Thus, young Thai hotel employees may regard a Western management practice such as empowerment highly. We also speculate that the positive empowerment outcome is attributed to the new additional training and the Western style of rewards. Research has shown that empowerment often involves training and rewards to be more effective. Another possible explanation regarding the positive effect of empowerment is the growing size of tourism. Thailand is one of the popular travel destinations in the world, and hotels are receiving large numbers of international customers. In Western countries, it is common to see frontline employees empowered to meet the guests’ needs immediately. Travelers, particularly from the United States and Europe may be accustomed to such a level of customer focus and expect Thai hotels to offer a comparable level of service. The management in Thailand is becoming aware of the phenomenon and therefore expending more effort to make use of empowerment to please international hotel guests. Finally, there is no significant effect of organizational support on hotel employees’ job satisfaction. In this study, organizational support focuses on help offered to frontline workers when necessary, appropriate job design, and support for frontline employees’ goals and values. This insignificant result may be partly associated with the high power distance between supervisors and subordinates. In the Thai hotel organization, managers are more likely to be valued and respected than frontline personnel, and Thai managers with authoritative leaderships are least likely to place a high priority on the well-being of frontline employees and assisting in their job. Although the organizational culture is changing slowly, and large Thai hotel companies are adopting Western management styles, it takes a long time for employee perceptions to change. Thai frontline personnel are more likely to recognize strong organizational support (i. e. , they feel they receive enough help at work, their job is designed to be rewarding, and their goals and values are as important as managers’ goals and values) in the future. In the conclusion of organizational behaviour, service quality initiatives such as rewards, empowerment, training, and organizational support have been a revolving theme tied with employee satisfaction and performance. This study presents how these initiatives work in a culturally different setting such as Thailand. The results of this study indicate that the service quality initiatives, which mostly originate from the U. S. or Western (horizontal) culture, are worthy of trial in Asian hotels (with a vertical culture) because such initiatives may help improve frontline employees’ morale and self-esteem and ultimately increase the overall effectiveness of the hotel operation. In summary, hoteliers should continue to increase decentralization of authority, develop attractive compensation, and improve frontline workers’ knowledge and skills through ongoing training. Then, all these efforts are likely to pay off by yielding happier, committed staff members who care about guests and other co-workers. 2. 2 ARTICLE JOURNAL: SHAKING UP INTELS INSIDES Performance-based, standardized job descriptions provide employees with clear and attainable job duties and responsibilities as well as the resources needed to accomplish them (Mahdieh,2013). We work with employees to explain the tools and their importance to achievement of the organization’s mission and goals a critical factor in retaining valuable staff and preventing costly burnout. Employees are an organization’s most valuable resources. Companies spend considerable amounts of money and time developing and supporting their human resources. A critical component of this development and support is employee performance management. An employee’s performance is a measure of the ways in which their work-related behavior contributes to achievement of the organization’s business objectives. In this article, they have problem in new employee, employees are now on stage when theyre meeting with customers and off stage when theyre in a back office handling paperwork. And he implemented an exhaustive playbook that has scripts for everything down to the language with which tellers are supposed to greet customers. Still, at one Boston branch McGee visited, Paul J. Hillson, a consumer marketing manager, concedes that he encountered initial resistance from some FleetBoston tellers: What you hear is, But I already know that customer. McGee agrees that changing employee behavior is still a work in progress. . Managing this performance is the key to producing high achieving and reliable human resources. Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization(Memoona,2013). More than just an annual performance review, performance management is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals. In this case we can see analysts said, has been the efforts of McGee and his team to overhaul Fleets branches, from products to training to culture. To lure new customers, BofA dangled free checking and free online bill-paying, a service for which many New England banks still charged. And while the old FleetBoston simply gave customers the 800 number for an outside mortgage lender, BofA has outfitted roughly two-thirds of Fleet branches with special software that approves or rejects a customers application for a mortgage or home-equity loans within 30 minutes. As a conclusion, this is in line with results in the emotions and justice literature that negative appraisals are influential drivers of employee behaviours and attitudes (Brown et al. ,2011). Performance appraisals are a basis component of human resource management, the outcomes of appraisals are used as the foundation of many human recourse decisions. While organizations devote considerable resources and time into performance appraisal this collected study has demonstrated that the quality of the employee performance appraisal experience are different. There are employees with low quality performance appraisal experiences while at the other end of the scale, there are some employees who state high quality experiences of the performance appraisal process. Moreover, this research demonstrates that organizations pay a price for letting low quality performance appraisal experiences, when employees have low quality performance appraisal experiences the organization will likely to bring a penalty in forms of lower job satisfaction and higher intentions to quit. 2. 3 ARTICLE: BOFAS HAPPY SURPRISE In this world of competition as organizations effort to remain competitive and sustainable, human resources professionals and strategic planners should collaborate strongly in designing strategies which are more productive and useful (Dazel. 2103). Among these functions, one of the most critical ones that bring global success is performance appraisal . It is more considerable than other processes because its results show the success of the awareness of the other areas in the field of Human Resources and other personnel activities. In the other perspective, assumptions of corporate management show that performance appraisal makes people to be really engaged in the business of the organization. In this situation, the article shows hes making it clear to employees that, under his leadership, Intel truly are entering a new era. Otellini, who officially takes the helm on May 18, will be the first chief executive without an engineering degree at a company where gear heads have reigned supreme. He believes that to keep Intel growing, every idea and technical solution should be focused on meeting customers needs from the outset. So rather than relying on its engineering prowess, Intels reorganization will bring together engineers, software writers, and marketers into five market-focused units: corporate computing, the digital home, mobile computing, health care, and channel products PCs for small manufacturers. The development of an organisational culture indicator followed a review of the organisational culture literature, in which particular attention was given to the instruments that have been most commonly used in its measurement (Michael, 2013). In this article, we can see that the new regime will cause a jolt to the culture. For decades, employees have been compensated for their own work. Now teams will be judged as a whole. Engineers, long the top dogs, may resist working with others. Its like saying to a baseball player, Gee, were deciding to play pro football, says Edward E. Lawler, a professor at USCs Marshall School of Business. All of a sudden, the rules of the game are very different. Otellini has begun to put the pieces in place. Now hell need the teamwork of his people to pull it off. As conclusion, this article established that there was no existing tool which adequately met our requirements for a comprehensive, up-to-date measure, easily completed by all levels of the workforce. Through the review process we were able to identify the cultural dimensions most frequently assessed in organisations and deemed important in this extensively researched field. A parallel search of literature on current manufacturing practice highlighted other areas less traditionally examined in culture research, but which we thought relevant in capturing critical aspects of organisational culture in the manufacturing sector. Performance  management  is a significant tool in business  management  today. Management activity of this type makes it easier to evaluate the productivity of individual employees as well as entire departments. As a result, the company will function more efficiently, may keep overhead low, and has a better chance of succeeding. There are many benefits of  performance management  that have a direct bearing on the day-to-day operation, which in turn makes the overall picture for the company much brighter. Inside the company of The New York Times, there have a lot of job design and performance management that occur and be built by the employer to their employees. Many advantages can we get by doing the implementation of job design and performance management. Through the implementation of performance management, the employer can get the result for what actually their employees doing in managing their work. The use of specific metrics in a performance management program allows employer to make decisions regarding performance breakdowns. Initially, it allows employer to pinpoint problems and take the proper corrective actions to immediately rectify them. For example, as our research in year 2003, according to the journal of The New York Times, Arthur Ochs Sulzberger Jr. , the current proprietor, faced what seemed to be a publishers ultimate test after a loosely supervised young reporter named Jayson Blair was found to have fabricated dozens of stories. The crisis was emerged between the employer and its employees after the employer getting know about their employee’s attitude. The employer can strictly blot for whom employees that making a wrong attitude and breaking the rules of their job ethics. The effects of these crisis has causes the company’s performance lagging. The companies had difficult moments eventual through allegations received due to errors employees. However, it can be improved by making implementation of performance management. Performance management allows employer to make decision and focus their feedback on issues or crisis directly related to the achievement of the individual employee’s goals and objectives. Any other issues or crisis distracting the employee that don’t contribute to the unit or department’s performance can be quickly and effectively handled and eliminated. One of the examples of performance management that can be found in the journal of The New York Times is where Keller has made so many high-level personnel changes whereby two-thirds of all newsroom workers now report to a new boss. Other than that, Keller has also put into practice a string of reforms suggested by several internal committees formed in the wake of the Blair affair. Meaning to say, these include the appointment of a standards editor and a public editor, or ombudsman. After making this system, the company performances was increase and improved and at the same time the whole of operation managements can be run smoothly. According to journal, The Times posted its gains despite boosting the price of a subscription by more than 20% on average. As a conclusion, a good performance management system works towards the improvement of the overall organizational performance by managing the performance of teams and individuals. That is for ensuring the achievement of the overall organizational ambitions and goals. The Times can built more an effective performance management system that can play a very crucial role in managing the performance in an organization such as ensuring the employees understand the importance of their contribution to the organizational goals and objectives. Other than that, by ensuring each employee understands what is expected from them and equally as pertaining whether the employee possess the required skills and support for fulfilling such expectations. Ensuring proper aligning or linking of objectives and facilitating effective communication throughout the organization and facilitating a cordial and a harmonious relationship between an individual employee and also the line employer based on trust and empowerment. 2. 4 The Effects of Job Rotation Practices on Motivation: A Research on Managers in the Automotive Organizations This article is about the use of data envelopment analysis (DEA) to calculate and analyze the level of technical, allocate and cost efficiencies of Australian hospital food service operations. As we know, every provision of food to the patients is the responsibility of each individual hospital. To prepare the food their must cooked and plated and serve it in hot condition, that can we call as a â€Å"cook-serve system†. Therefore this system required substantial labor input and always created tension arising because of the necessity of working tight schedules and need to achieve high quality standards. In 1970, the new system of foodservice was introduced which is the introduction of the hybrid and cook-chill system. These new system require large initial capital investment. There has been an essential expansion in the use of cook-chill systems throughout the different states because of the technology changes. However, the last health service report published that inefficiency is still a problem with most hospital foodservice operation because of the underutilization of production capacity. Actually, this is the on how performance management taking place to overcome this problem. There are a lot of the significant of making implementation of performance management. The primary reason to make sure performance management processes are functioning properly is to tighten the link between strategic organizational objectives and day-to-day actions. Effective goal setting (including timelines), combined with a method to track progress and identify obstacles, contributes to success and bottom line result. Frequently tracking progress against performance goals and objectives also provides the opportunity to recognize and reward employees for performance and exceptional effort, contributing to job satisfaction and productivity. Employees want to feel successful, to do well at their job and feel there are making a valuable contribution. In order to ensure this happens, employees need a clear understanding of individual goals and how they fit into the larger organization. New technology-based solutions offered can provide goal visibility across entire organizations, offer extensive reporting option and can reduce paperwork by as much as 90%. Clear visibility, regular individual analysis and company-wide employee appraisals help identify corporate competencies and skill gaps. With this valuable data, organizational can identify training and development plans. Performance management best practices result in a wide range of the advantages for employees, employer and whole organizational. In a nutshell, the performance management inside every organizational is one of the essential tool to gain a goal and objectives of organizations. Therefore, the organization like hospital can considered more about their performance management to overcome their problem. At the same times gain successful services to their patient. 2. ARTICLE JOURNAL: THE FUTURE OF THE NEW YORK TIMES BUSINESSWEEK Human Resource is the most important resource compared with other resources like machine, material, land, etc. In the organizational context, the effectiveness of human resource depends on designing the job according to human capability and characteristics. Job design is the most important function of Human Resource Management. It indicates that, designing of contents, methods, func tions of a job. The performance of an employee is that, how well an employee performs his or her task duties and responsibilities. Employees’ performance is also crucial. Because the achievement of goals and objectives of the organization is assessed by performance of its resources, employees’ performance should be assessed and maintained periodically. At work, in a human-focussed approach, the human oriented process designs have shown its importance as much as the technical issues, from a productivity aspect. Several human-focussed applications such as increasing motivation at work, improving workers’ physical working conditions, obtaining job security, and increasing job satisfaction, increasing quality nd productivity, decreasing costs to become competitive are increasing it’s importance by the day. Within the natural development process of work, maybe human-centred problems exceed technical problems and even the cost of investment in personal has gone beyond the point of technical investment. Job analysis, training, performance measurement, re-organisation projects, re-engineering studies and especially applications related to job design which support this approach have an important place among human resources applications. Job design related applications began to take shape with a scientific management approach in the 1900s. Models related to job design able to be classified as job rotation, job enlargement, job enrichment, job engineering, quality of work life, social information processing approach and job characteristics approach, have extremely important effects on increasing the productivity of human resources. It is predicted that job satisfaction and productivity will be highest when both job enlargement and job enrichment are jointly applied to redesigning work systems From a conceptual perspective, job design is defined as determining the specific job content, the methods used at work and the relationships between jobs to correspond the firm’s technological and organisational, and the employees’ social and personal expectations. In accordance with this definition, it is stated that a well-designed and defined job increase employees job satisfaction, increases motivation, decreases workplace-related stress, encourage learning efforts and is therefore have a positive effect on employees’ performance. There are many studies published in related literature investigating the relationship between job design and employees’ motivation. The common points of these studies is that the application of job design has a positive effect on the specifics of job performance, like motivation, flexibility, job satisfaction, self-control, and skill development. The relevant studies are shown in Table below.